How can I increase productivity and reduce conferencing expenses?
Avaya Meeting Exchange is a conferencing solution including reservation-less, scheduled/meet-me, attended/event,
and web conferencing. With this easy-to-use, in-house solution, you can save money on monthly conferencing
expenses and collaborate more effectively to be more productive.

What is the difference between grades of wiring infrastructure?
Communication wiring is grouped by transmission speed capability, commonly referred to as "category". Category 3
wiring and hardware is generally used for voice applications while category 5, 5e and 6e is used for high-speed
applications such as data or video. It is important to remember that the grade of wiring must be matched with the
proper grade of termination hardware.

Who sets the criteria and standards for network cabling?
The three major players are The Institute of Electrical and Electronics Engineers (IEEE - commonly called I-triple-E )
who work on developing new protocols, the American National Standards Institute (ANSI), and the
Telecommunications Industry Association / Electronic Industry Alliance (TIA/EIA) who issue the standards and testing
procedures.

Why should I consider a new wiring infrastructure?
In today's rapidly changing environment, your network is your business foundation. Whether it's delivering critical
applications, supporting Voice over IP (VoIP), providing secure access to back-end systems or offering wireless
connectivity, you demand your network to provide the reliability, security and flexibility to meet your business
objectives.

Focusing on your specific requirements, Bay Area Communications custom-designs, delivers and supports your
network. Our experience ensures the highest level of voice, data, video and application performance to provide you
with the competitive advantage you expect from your network.

The most common problems are:
Low attenuation, Poor NEXT (near-end crosstalk), Poor ACR (attenuation-to-crosstalk ratio), Poor delay skew (data
arrives at different times), Impedance, Poor return loss (also known as "echo"), Poor ELFEXT (equal-level far-end
crosstalk) numbers for cable, connecting hardware and channel, Splices in cables and Mis-labeled cables.

How can a service audit help my business?
If your business telecom spending is greater than $10,000.00 per month, it is very likely that your telecom bill includes
errors. These errors may include incorrect per-minute rate miscalculations, incorrect circuit pricing and contractual
commitment miscalculations. These errors can be costing your business significant amounts and will impact your cash
flow and planning. Many contracts include service level guarantees (SLG's). These SLG's include provisions for
service availability and service restoration commitments. If the service fails to meet this commitment, monetary penalties
can apply, resulting in billing credits to your business. In most cases, the service provider will not advise of these
issues and it is up to you to demand satisfaction.

How can I be sure I won't miss calls, emails, or instant messages?
With a unified communications solution, you have the connectivity and capabilities to handle all your communication
needs—whether you are on your home phone, pocket pc, PDA, smart phone, cell phone or other mobile devices.

VoIP
What is IP Telephony?
Does it benefit my end-users and my company?
Are we ready to implement IP Telephony?

IP Telephony is a form of voice communications using the Internet Protocol. IP Telephony calls can use and sometime do use the Internet to reach their destination. IP Telephony calls often use managed or private data line services to reach their destination also. With the increasing availability of IP communications across the United States and the world, and technology improvements from the network equipment manufacturers like Avaya, Nortel and Cisco, IP Telephony is a practical voice application for the following situations:

• Your current telephone switch and/or voice-mail system is at end of life and you are planning to upgrade or replace,
• You are moving to new offices and want to upgrade your voice network,
• You use Centrex services,
• You support large numbers of highly mobile professionals and want to provide them with the latest voice and messaging productivity tools
• You are upgrading your call center and want to integrate customer and sales history information with your customer service center, or
• Your company spends more than $20,000 per month on international telephone calls between your offices in the United States and overseas.

1. Do we match any of the above situations?
2. Is our network infrastructure ready to add the voice applications to your local area network?
3. If not, what gaps would need to be addressed prior to deploying an IP telephony solution?

Bay Area Communication can assist you by conducting an "IP Telephony Readiness Analysis" and develop an "IP Telephony Total Cost of Ownership Analysis" compared to your current telephony system.

What is RFP Management?

There are three keys to successful procurement of communications services and equipment:

1. In-depth understanding and definition of your requirements,
2. Creation of a competitive bidding process, and
3. Access to the latest market intelligence.